The formal grievance process: step by step

Step 5: Deciding the outcome

After following a fair grievance process, the employer should decide on the best outcome based on:

  • the findings from meetings and investigations

  • what is fair and reasonable

  • what their workplace has done in any similar cases before

The employer should tell the employee of the outcome as soon as possible and in writing.

If the grievance involved other people in the workplace and it was upheld, the employer might need to start a disciplinary process.   

If the employer decides no action is needed

To make sure there is no bad feeling, the employer should talk privately with the employee.

It’s a good idea for the employer to keep a note of how they carried out the process for future reference.

The employee’s right of appeal

The employee has the right to appeal the outcome, if they feel that either:

  • it does not resolve their problem

  • any stage of the grievance process was wrong or unfair

Find out more about the right of appeal.