Step 2: Raising a formal grievance
The employee should check their workplace grievance process to find out:
how a formal grievance should be raised
who they should raise it to
If there is no workplace grievance process, the employee should approach their line manager first. If they do not feel comfortable doing that, they should approach someone else they feel comfortable talking to (such as another manager or someone in HR).
The employee should raise the grievance in writing. The letter or email should include:
what the grievance is about
any evidence, for example their payslip or employment contract
what they want their employer to do about it
It’s a good idea for the employee to be specific, for example ‘I would like to be paid on time in future’.
It’s also helpful to be realistic.
An employee believes they have not been paid their correct wages because someone in payroll made a one-off mistake. In this situation it’s usually realistic to expect the employer to investigate and amend the payment if necessary. It’s not usually realistic to expect payroll staff to be dismissed.
You can get help from Citizens Advice on:
If employers or employees do not follow a formal process
Not following a formal grievance process can affect:
people’s morale and confidence at work
the outcome, if the employee later makes a claim to an employment tribunal.
A tribunal will take into account whether an employee has a genuine reason for not following a formal process. For example, the employee might find it difficult to attend a grievance meeting with someone accused of sexually harassing them.