Resolve a workplace problem

Make a formal complaint to your employer

Sometimes an issue cannot be resolved informally and you may need to make a formal complaint to your employer, known as raising a grievance.

Check if your employer has a formal grievance process you can follow.

If not you should provide your employer with:

  • details of your complaint in writing
  • any evidence to support your complaint, for example your payslips or employment contract 
  • what you would like your employer to do

They should look into the issue you’ve raised and set up a formal meeting. You have the right to get someone to go with you, for example a trade union representative.  

Once your employer has discussed the issue with you and reviewed any evidence, they will make a decision. You can appeal if you don't agree with that decision. Your appeal must be in writing. You have the right to be accompanied during any appeal meetings. 

Please do not include any personal information, for example email address or phone number.

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