Accessibility statement for and

This website is run by Acas. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels, line and fonts
  • zoom in up to 500% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

All parts of and should be accessible.

What to do if you can’t access parts of this website

If you need information on this website in a different format like large print, easy read, audio recording, braille or accessible PDF email We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or you think we’re not meeting accessibility requirements, email

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contact Acas

Find out how to contact us.

By phone

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

British Sign Language (BSL) support 

If you contact us we can arrange a British Sign Language (BSL) interpreter. 

International language support 

Our team of advisers can assist and talk to you in any language you prefer. 

Technical information about this website’s accessibility

Acas is committed to making the and websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

There are 2 search boxes in the template on as part of our responsive theme. This means there is a duplicate label. This does not meet WCAG success criterion 2.4.6. Headings and Labels.

The social share buttons on pages cannot be read by screen readers. This does not meet WCAG success criterion 4.1.2 Name, Role (button function) and Value.

We plan to rectify this by January 2020.

PDFs and other documents

We have not published any PDFs on this website but we occasionally link to PDFs on other websites, including other Acas websites.

All documents published on this website are in open formats.

How we tested this website

The website was last audited on May 2018 and was audited in May 2019. The tests were carried out by the Digital Accessibility Centre.

We audited:

  • all templates on our main website platform, available at
  • the forms and guidance pages for the "Find a solution to an employment dispute" service on

If you would like a copy of our accessibility audit reports, email

What we’re doing to improve accessibility

All new templates on our website will be checked using a variety of automated and manual tests, including testing with users with physical and cognitive impairments.

We will re-audit in November 2019. Both and will be re-audited annually.

This statement was prepared on 20 September 2019.